Reviews & reputation

How reviews work

Clients you've worked with can leave a star rating and written review on your profile. Reviews are tied to real interactions, and once posted they're public. You don't approve them and you can't remove them — that's what makes the rating trustworthy to buyers.

Reading your reviews

Open Reviews from your dashboard to see everything clients have posted — each with its star rating, text, author, and date. Your current aggregate rating and review count sit at the top of the page.

Responding in public

Each review has a response form. Your reply appears publicly beneath the review on your profile, so future clients see how you handle feedback. This is your most powerful reputation tool: a gracious, specific response to a critical review can reassure a prospect more than a wall of five stars.

1. Open Reviews.
2. Find the review you want to address and write your reply in its response box.
3. Save — your response is now visible on your public profile.

Your aggregate rating

Your average rating and total review count surface in several places buyers look: your profile header, your directory card, and your insights reputation panel. Because the same figure follows you everywhere, a steady stream of strong reviews compounds across every surface at once.

Best practices

• Ask at the right moment. Right after a successful close, while the experience is fresh, is when clients are happiest to write.
• Respond to every review — positive or negative. A thank-you on a glowing review shows you're engaged; a measured reply to a hard one shows you're professional.
• Never argue. Acknowledge, clarify if needed, and offer to take details offline. Prospects read the tone, not just the facts.
• Let your rating do the selling. A high average plus visible, thoughtful responses is the most credible marketing on the platform.